For small to mid-sized businesses, finding ways to become competitive with more established companies is always a challenge. Small businesses typically have limited budgets to invest in the latest in technology and software systems, which develops a potential problem in creating a level playing field.
The answer to this challenge is for these businesses to utilize SAP Cloud for Service for customer service and support solutions that are practical, proven, and effective. This is a complete cloud-based software program that is offered by SAP, an industry leader in software solutions for businesses of all sizes.
Maximizing Service Efficiency
Through the use of SAP Cloud for Service, the small business has the ability to automate and structure their customer service programs to be highly effective and efficient. This includes developing specific types of services that can be self-service, speeding up customer problem resolution, and reducing the time demands on customer support staff.
This provides a double benefit for a small business. It allows the customer to quickly address their problems while also eliminating the need for a large customer support team. The system allows for the business to set up customer support tickets and then manage the tickets. This includes receiving incoming customer issues through an online chat system, email or by phone, and sending the appropriate response and follow-up messages to the customers.
Identifying Repeat Problems
While streamlining customer support services may be the heart of choosing SAP Cloud for Service, there are other benefits as well. One key factor is to immediately recognize trends or frequent, higher volume types of complaints or issues. These types of analytics are beneficial for addressing problems in real-time. When a business is aware there is an issue, they can make necessary adjustments or provide notifications of troubleshooting or problem resolution to customers proactively, which is a benefit to any small business brand.